Getting Started Guide

📧 Your Unique Email Address

When you create a Duely account, you automatically receive a unique forwarding email address. This is your personal inbox for tracking items automatically.

What does it look like?

Your unique email is a randomly generated address that looks like this:

The format is: [8 random characters]@inbound.getduely.app

This random format ensures your email address is completely private and can't be guessed by anyone.

Where to find it

1. Open the Duely app
2. Go to the Dashboard screen
3. Look for "Your forwarding email" card
4. Tap to copy it to your clipboard

✅ Verified Sender Emails

For security, Duely only processes emails forwarded from email addresses you've verified. This prevents unauthorized emails from being added to your account.

What are verified sender emails?

These are the email addresses YOU use to forward subscription receipts. When you forward an email, Duely checks if it came from one of your verified addresses.

How to add verified emails

1. Open the Duely app
2. Go to Settings
3. Tap Verified Emails
4. Tap Add Email
5. Enter your email address (e.g., your Gmail, iCloud, etc.)
6. Check your inbox for a verification code
7. Enter the code to verify

📨 Email Forwarding

Email forwarding is the easiest way to add items to Duely. Simply forward your subscription receipts and our AI extracts all the details automatically.

How it works

1. Receive a subscription receipt or confirmation email
2. Forward it to your unique Duely address
3. AI extracts the service name, price, billing cycle, and renewal date
4. Item appears in your app within seconds
5. Original email is discarded (only extracted data is saved)

Setting up automatic forwarding

For hands-free tracking, set up automatic forwarding rules in your email provider. We have detailed guides for:

• Gmail Setup Guide
• iCloud Mail Setup Guide
• Outlook Setup Guide
• Yahoo Mail Setup Guide
• ProtonMail Setup Guide

📋 What to Forward (and What to Avoid)

Emails that work great

Emails to avoid forwarding

⚡ Quick Add Feature

Quick Add lets you add popular services with pre-filled information in just a few taps.

How to use Quick Add

1. Tap the + button on the Items screen
2. Select Quick Add
3. Browse or search for a service (Netflix, Spotify, etc.)
4. Tap to select - details are pre-filled!
5. Adjust the price and renewal date if needed
6. Tap Save

What's pre-filled?

• Service name and logo
• Category (Streaming, Music, etc.)
• Common billing cycles
• Cancellation URL (when available)

✏️ Manual Tracking

For complete control, you can add any item manually with custom details.

How to add manually

1. Tap the + button
2. Select Add Manually
3. Enter the item details:
   • Name: Service or item name
   • Category: Choose the best fit
   • Amount: The recurring cost
   • Currency: USD, EUR, etc.
   • Billing Cycle: Monthly, Yearly, etc.
   • Renewal Date: Next payment date
   • Notes: Any additional info (optional)
4. Toggle Free Trial if applicable
5. Tap Save

When to use manual tracking

• Non-digital subscriptions (gym, magazine)
• Services that don't send emails
• Document renewals (passport, license)
• Custom tracking needs

🤖 AI Assistant (Premium)

Duely's AI Assistant helps you manage your tracked items by answering questions and providing personalized advice.

What you can ask

• "When does my passport expire?"
• "How do I cancel Netflix?"
• "What subscriptions are renewing this week?"
• "How much am I spending on streaming?"
• "What documents do I need for license renewal?"

How to use

1. Tap the Chat icon in the app
2. Type your question
3. Get personalized answers based on YOUR tracked items

🔔 Reminders & Notifications

Never miss a renewal or deadline with customizable reminders.

Reminder options

Setting up reminders

1. Go to Settings
2. Tap Notification Preferences
3. Enable Push Notifications
4. Select your reminder days
5. Choose notification time (Premium)

📁 Categories

Duely supports a wide range of categories to help organize your tracked items:

When you add items via email forwarding, our AI automatically assigns the most appropriate category. You can always change it manually.

📊 Usage Limits & Fair Use

To ensure a great experience for everyone and prevent abuse, Duely has the following limits:

Plan limits

Rate limits (abuse prevention)

To protect our service from abuse, we have the following rate limits:

What counts as abuse?

• Spam forwarding: Sending marketing, phishing, or spam emails
• Excessive requests: Automated/bot-like request patterns
• Repeated violations: Continuously hitting rate limits
• Malicious content: Forwarding emails with harmful content