Terms of Service

Last Updated: January 14, 2026

Please read these Terms of Service ("Terms") carefully before using the Duely mobile application and services (collectively, the "Service") operated by Duely ("we," "us," or "our").

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

Duely provides a subscription tracking and management service that allows you to:

3. Account Registration

3.1 Account Creation

3.2 Account Responsibilities

You are responsible for:

4. Subscription Plans and Features

4.1 Free Tier

The free tier includes:

4.2 Premium Tier

Premium subscribers receive all free features plus:

4.3 Premium Pricing

Plan Price Billing
Premium Monthly $2.49/month Billed monthly
Premium Annual $21.99/year ($1.83/month) Billed annually (Save 26%)

5. User Content and Data

5.1 Your Data

You retain ownership of all subscription data you enter or that we extract from forwarded emails. By using our Service, you grant us permission to:

5.2 Email Forwarding

When you forward emails to your unique Duely address:

5.3 Verified Sender Emails

To prevent abuse and ensure security:

6. Usage Limits and Fair Use

6.1 Email Forwarding Limits

To ensure fair use and prevent abuse:

Tier Daily Email Limit
Free 5 emails per day
Premium 20 emails per day

Limits reset daily at midnight UTC. Emails that fail validation (wrong sender, not subscription-related) still count toward your limit.

6.2 Subscription Limits

6.3 Email Pre-Filtering

To optimize service quality and reduce abuse:

6.4 Email Rejection Reasons

Forwarded emails may be rejected for the following reasons:

Check your Email History in the app to see detailed rejection reasons for each forwarded email.

7. Acceptable Use

7.1 Permitted Use

You may use Duely for:

7.2 Prohibited Use

You may NOT:

8. AI-Powered Features

8.1 Email Parsing

Our AI-powered email parsing:

8.2 Email Processing Time

When you forward emails to Duely:

We do not guarantee real-time processing. If an item doesn't appear within 15 minutes, check your Email History for any errors or rejections.

8.3 Price Hike Alerts (Premium)

Our AI monitors for price changes:

9. Service Availability

9.1 Service Modifications

We reserve the right to:

9.2 No Warranty of Availability

While we strive for 99.9% uptime, we do not guarantee that the Service will be available at all times. Maintenance, updates, or technical issues may cause temporary interruptions.

10. Fees and Payment

10.1 Subscription Plans

Duely offers Free and Premium subscription plans. Current pricing is available in the app and on our website.

10.2 Billing Platforms

Subscription payments are processed through:

10.3 Automatic Renewal

Premium subscriptions:

10.4 Cancellation

To cancel your Premium subscription:

Cancellation takes effect at the end of your current billing period. You retain Premium features until then.

10.5 Downgrade to Free Tier

When your Premium subscription expires or is cancelled, your account will transition to the Free tier:

What You'll See:

Notifications You'll Receive:

Your Data:

Resubscription:

If you resubscribe to Premium:

10.6 Refunds

Refund requests are handled by Apple or Google in accordance with their respective store policies. Contact Apple Support or Google Play Support for refund inquiries.

11. Intellectual Property

11.1 Our IP

The Service, including all content, features, and functionality, is owned by Duely and protected by copyright, trademark, and other intellectual property laws.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

12. Third-Party Services

Our Service uses third-party providers:

Your use of these services is subject to their respective terms and privacy policies.

13. Disclaimers

13.1 Service "As Is"

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

13.2 No Financial Advice

Duely is a tracking tool only. We do not provide financial advice, and the Service should not be relied upon as a substitute for professional financial planning.

13.3 Data Accuracy

While our AI strives to accurately extract subscription information:

13.4 Notification Delivery

While we make every effort to deliver notifications:

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

15. Indemnification

You agree to indemnify and hold Duely harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

16. Termination

16.1 By You

You may terminate your account at any time by:

16.2 By Us

We may suspend or terminate your account if:

16.3 Effect of Termination

Upon termination:

17. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when:

Material changes will be announced at least 30 days in advance.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of California, without regard to conflict of law provisions.

20. Dispute Resolution

20.1 Informal Resolution

Before filing a claim, you agree to contact us at support@getduely.app to resolve the dispute informally.

20.2 Arbitration

Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association rules.

20.3 Class Action Waiver

You agree to bring claims only in your individual capacity, not as a class member in any class action.

21. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Duely regarding the Service.

23. Contact Information

For questions about these Terms, please contact us:

24. Acknowledgment

By using Duely, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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